This Grievance & Complaints Procedure applies to all internal and external stakeholders of Oztic Services Private Limited, including employees, consultants, contractors, vendors, service partners, customers, clients, and members of the public.
We are committed to maintaining a safe, ethical, transparent, and legally compliant environment and to addressing concerns in a fair and timely manner.
When to Raise a Concern
You are encouraged to raise a grievance or complaint if you believe there has been:
A violation of company policies, procedures, or operational guidelines
Any unlawful act or omission, including breaches of applicable local, national, or international laws
Misconduct or unethical behavior, such as harassment, discrimination, fraud, corruption, safety violations, or abuse of authority
Non-compliance with contractual obligations, regulatory requirements, or organizational standards
All concerns raised in good faith are taken seriously and handled with due care, respect, and confidentiality.
Our Commitment
At Oztic Services Private Limited, we are committed to:
Prompt acknowledgment and proper documentation of all grievances and complaints
Fair, consistent, transparent, and accountable handling of all concerns
Conducting unbiased and objective reviews to establish facts and identify root causes
Implementing appropriate corrective and preventive actions where required
Monitoring the effectiveness of resolutions to avoid recurrence
Encouraging continuous improvement across our operations and practices
Protecting individuals from retaliation when concerns are raised honestly and in good faith
How to Report a Concern
To raise a grievance or lodge a complaint, you may contact us via email at sandeepbariya150505@gmail.com
All complaints are handled with strict confidentiality and reviewed in line with our internal grievance redressal and escalation procedures.
Submit a Formal Grievance
Internal and external stakeholders may also submit a formal complaint through our official Complaint Submission Form:
Click Here
